Warranty
Official Warranty:
Razor Tune LLC warrants to the original retail purchaser that this product is free from defect in material and workmanship and agrees to repair or replace, at Razor Tune LLC’s discretion, any defective product free of charge within 12 months, if the product is used for personal, family or household use. This warranty extends to the original retail purchaser only and commences on the date of the original retail purchase.
Post-Warranty Service:
All that being said, we want your tuner to last for years to come. Please contact us if your unit is misbehaving, even after the warranty period has ended. We manufacture our tuners onsite and stock all parts. Unless you ran over it with your truck, we can probably repair it for a reasonable cost.
How to Obtain Service
To obtain the benefit of this warranty, please contact customer service:
email: info@razor-tune.com
phone: +1 (518) 960-7330
Ship to:
Razor Tune LLC
31 Oregon Trail
Waterford, NY 12188
Please make sure to include a copy of our repair form, or at least a written description of the problem with your contact info (including return shipping address and phone number)for the warranty claim.
What We Will Do to Correct Problems
Warranted products will be repaired or replaced, at Razor Tune LLC’s option, and returned at no charge.
What is Not Covered
Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. Razor Tune LLC shall not be responsible for any incidental or consequential damages.